Sales Network & Customer Service
Based on our nationwide integrated sales and after-sales service (A/S) network, we provide prompt, reliable, and stable customer-focused service.
Nationwide Sales Network
With 31 branch offices nationwide, we prioritize customer satisfaction by improving accessibility and providing reliable support.
- Technical support and consultation available nationwide
- Support services for Jinhaeng RSI (Pipe Performance Enhancement System)
Regional Branch Office Status
| Seoul | Incheon & Gyeonggi | Gangwon | Daejeon & Chungnam | Chungbuk | Jeonbuk | Gwangju & Jeonnam | Daegu & Gyeongbuk | Busan & Gyeongnam | Jeju |
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 2 | 1 | 3 | 4 | 3 | 4 | 8 | 1 |
Nationwide A/S Network
With over 600 authorized dealers and A/S service centers nationwide, we provide fast product maintenance and prompt after-sales service.
- Water purifier and filter replacement services
- Atobuster installation services
- Nationwide professional A/S support network
Regional Dealer & A/S Network Status
| Seoul | Incheon & Gyeonggi | Gangwon | Daejeon & Chungnam | Chungbuk | Jeonbuk | Gwangju & Jeonnam | Daegu & Gyeongbuk | Busan & Gyeongnam | Jeju |
|---|---|---|---|---|---|---|---|---|---|
| 9 | 10 | 4 | 8 | 3 | 4 | 3 | 10 | 8 | 1 |
Product Supply & Customer Service
We promise accurate and timely delivery according to the customer's requested schedule.
Product Supply
We guarantee accurate delivery on the date and location you request.
Jinhaeng Waterway always places the highest priority on keeping promises with customers.
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In-Stock Products 1–2 Days -
Products Awaiting Assembly 5 Days -
Custom Order Production 15 Days
Experienced headquarters installation teams in operation, with custom manufacturing available for orders over 300A.
* Separate consultation required for installation costs and production schedules for orders over 300A.Customer Service
- Pre-Inspection System
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- On-site pipe inspection by professional engineers
- Accurate analysis for optimal installation conditions
- Minimized installation defects (commercial buildings & apartments)
- Dual Production System
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- Large-scale custom order production system
- Maintains maximum inventory of assembled products and key materials
Same-day shipping available
Custom specifications available upon request
- After-Sales Service System
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- Product liability insurance coverage
Excellent Product: 1 Year, 5%
MAS Product: 2 Years, 3%
- Performance verification through inspection ports and pipe openings
- Inspection and verification reports provided
- Product liability insurance coverage
- Customized Consultation
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- Tailored consulting based on customer type (B2B, B2C) and usage purpose
- Maximized cost efficiency and improved productivity
- Eco-friendly ESG management solutions
- Improved operational efficiency and time savings
- Cost Reduction
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- Up to 90% reduction in building pipe replacement costs
- Up to 95% reduction in water supply pipe replacement costs
- Up to 90% reduction in factory pipe replacement costs
- Health
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- Supplies essential minerals through natural mineral water purification
- Softens water through water-softening effects and helps improve skin troubles
Site Visit & Verification Program
Based on complete transparency, we provide on-site inspections and verification data confirmation services.
Site Visit Program
Installation Site Visits
On-site visits available with inspection ports installed for performance verification.
Factory & Showroom Visits Available at All Times
58-11 Mosan-ro, Daedeok-myeon, Anseong-si, Gyeonggi-do, Korea
Maintained the Highest Grade in Public Procurement Contract Performance Evaluation for 11 Consecutive Years
Field Test Program
TEST-KIT Experiment for Corrosion Prevention Performance Verification
- Purpose of the Test
- To verify the effectiveness of Jinhaeng RSI (Pipe Performance Enhancement System) in a short period and allow customers to directly participate in the experiment to build confidence in the results.
- Test Method
- Install Jinhaeng RSI on one of two identical water tanks,
then circulate ASTM corrosion test coupons through the same water line for comparison testing. (ASTM: American Society for Testing and Materials)
- Test Period
- 7 Days
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Day 1 After Installation -
Day 4 After Installation -
Day 6 After Installation
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Experimental Group (Installed) 
Control Group (Not Installed) -
We strengthen customer trust through pre-testing and after-sales management conducted by professional institutions.
